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商品編號： R1604X 出版日期： 2016/01/27 作者姓名： Bernstein, Ethan S.;Bernstein, Ethan;Buell, Ryan W. 商品類別： General management 商品規格： 3231w 再版日期： 地域： 產業： Transportation and distribution;Airline industry 個案年度： -
商品敘述：
The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and refueling. Expert commentary comes from Atilla Korkmazoglu, president of ground handling and cargo operations at Celebi Aviation Holding, and Vikram Oberoi, managing director and CEO of EIH Ltd. For teaching purposes, this is the case-only version of the HBR case study. The commentary-only version is reprint R1604Z. The complete case study and commentary is reprint R1604K.
涵蓋領域：
Leading teams;Employee retention;Service management;Operations strategy;Personal productivity;Managing people;Developing employees;Motivating people
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